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Governing Ourselves

Governing Ourselves informs members of legal and regulatory matters affecting the profession. This section provides updates on licensing and qualification requirements, notification of Council resolutions and reports from various Council committees, including reports on accreditation and discipline matters.

Thumbs Up for French-language Services

French-language members of the profession recently participated in a College survey to gauge their level of satisfaction with the quality of our French-language services. We wanted to know what they thought of the services we provide in day-to-day interactions with College staff, and the improvements made to better reflect the francophone culture in our publications.

The recent survey confirms that our members recognize the changes that have been occurring at the College and that they are very happy with the quality of services they receive in French.

When asked to what extent they agree that the College is easy to do business with in French, three out of four respondents said they strongly agree. “The service I receive in French is always impeccable,” commented one participant. Another said, “The staff who answer the phone are courteous, competent and patient.”

Three out of four said they feel that College publications effectively promote French-language culture — almost everyone said they are very satisfied with the College’s French magazine Pour parler profession.

The College has made many improvements over the years in areas such as services to members, information technology and French-language publications.

“The dedication of our staff and their commitment to continuous improvement in the provision of quality service in English and French is key to our success, and the results are a testament to their consistent effort,” said College CEO and Registrar Michael Salvatori, OCT. “The College is committed to continuous improvement in all areas of our work. Member feedback through surveys such as this gives us concrete and helpful suggestions to guide our ongoing development.”